Privacy Policy & Data Protection Framework

At iTiNdetail ("we," "our," "us"), operating as a registered female sole proprietorship under the Ministry of Micro, Small and Medium Enterprises (MSME), Government of India (Trade Name: iTiNdetail, GSTIN: 33HCDPS7231D1ZP), with active current account banking in Chennai, Tamil Nadu, India, we maintain an uncompromising commitment to protecting your personal data, consumer privacy, and commercial confidentiality. This Privacy Policy governs the collection, processing, transfer, synchronization, and storage of data across our website (www.itindetail.com), e-commerce digital product store, lead generation engines, WhatsApp Business API pipelines, custom CRM/ERP database software, and Razorpay payment integrations.

Automatic Policy Agreement: By visiting our website, engaging our services, ordering lead packages, or purchasing digital goods, you automatically agree to the data practices and privacy terms described in this Privacy Policy.

This policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act, India), the Information Technology Act, 2000 (including SPDI Rules), and recognized global standards including the GDPR where applicable.

1. Categories of Information We Collect

Depending on whether you are a website visitor, an enterprise client, an e-commerce customer, or a lead inquiry respondent, we collect specific data streams:

1.1 Lead Generation Prospect Data

Through our real estate and multi-industry advertising funnels (Meta/Facebook Ads, Instagram Ads, Google Search Ads, and custom landing pages), we capture voluntarily submitted prospective buyer information:

• Full name, telephone / WhatsApp contact number, and email address.
• Property buying preferences, budget range, preferred location, investment criteria, or industry inquiry specifics.
• Digital consent timestamps and source ad submission metadata.

1.2 Client & Enterprise Account Data

When clients hire us for web development, CRM/ERP solutions, database software, or lead generation retainers:

• Authorized company representative name, corporate email, billing address, GST identification number (GSTIN), and contact telephone number.
• Client personal and business WhatsApp numbers designated for direct automated lead routing.
• Custom business database schemas, recruitment candidate lists, insurance client records, and property inventories provided by clients under mutual contract.

1.3 E-Commerce Store & Digital Product Customers

• Billing name, email address, transaction currency, item purchased, and order identification numbers.
• Digital download access logs and license generation identifiers.

1.4 Automated Technical & Analytics Data

• IP address, geolocation (city/country level), browser type, device specifications, operating system, referring URL, and session duration.
• Tracking data via Google Tag Manager (GTM-NFJCTSHW), Google Analytics 4 (GA4: G-W4HXK55KG3), Google AdSense tags, and Meta Pixel.

2. How We Process & Utilize Collected Data

All data collected is utilized strictly under legitimate business interests, contractual necessity, and explicit consent:

• Lead Sync Engine & Routing: Filtering, verifying, and routing real estate and commercial leads through our proprietary CRM sync engine, pushing leads directly to client CRM platforms, and firing instant automated lead notifications from our official WhatsApp Business API to clients' registered personal/business WhatsApp numbers.
• Software & CRM/ERP Engineering: Designing, configuring, and maintaining bespoke database management systems for insurance companies, recruitment agencies, and real estate enterprises.
• E-Commerce Order Fulfillment: Delivering purchased digital products, software scripts, and automation templates securely via digital download channels.
• Payment Processing & Billing: Generating GST-compliant tax invoices, recording payment confirmations, and preventing transaction fraud.
• Campaign Optimization: Analyzing aggregate user interactions to refine advertising funnels, conversion rates, and server response times.

3. Lead Generation Sharing Model (Non-Exclusive Distribution)

4. Payment Security & Razorpay Gateway Integration

All online financial transactions on our e-commerce platform and service invoices are processed securely through Razorpay, India's leading payment gateway:

• No Card Storage: iTiNdetail never stores, sees, or retains your sensitive credit card numbers, debit card PINs, CVV codes, or net banking passwords on our local servers.
• PCI-DSS Compliance: All transactions are executed across Razorpay's PCI-DSS Level 1 certified environment utilizing 256-bit SSL/TLS end-to-end banking encryption and RBI-mandated two-factor authentication (2FA).
• GST Invoice Processing: Transaction metadata (amount, GST tax breakdown, customer billing name, and Razorpay payment ID) is recorded solely for tax accounting, statutory GST filing, and invoicing compliance.

5. WhatsApp Business API & Automated Messaging Security

We utilize the official Meta WhatsApp Business API for automated notifications, lead distribution, and customer support:

• End-to-End Infrastructure: Automated lead alerts sent to client personal/business WhatsApp numbers are transmitted over secure, authenticated API endpoints.
• Opt-In & Opt-Out: Prospects and clients receive transactional messages based on active inquiries. Users can opt out of promotional messages at any time by replying "STOP" or contacting us.

6. Database Management, CRM/ERP Systems & Confidentiality

For clients utilizing our bespoke CRM, ERP, and database software (including recruitment candidate tracking, insurance client databases, and real estate customer lists):

• Strict Data Isolation: Client databases are compartmentalized with role-based access controls (RBAC) to ensure total confidentiality between different organizations.
• Zero Data Selling: We do not sell, rent, monetize, or broker client-owned databases or customer lists to any third parties.
• Client Ownership: The Client retains sole data stewardship over candidate resumes, insurance records, and proprietary client files stored within their custom software systems.

7. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking beacons to optimize performance and monitor marketing campaigns:

• Essential Cookies: Required for site navigation, security firewalls, and checkout session stability.
• Performance & Analytics Cookies: Monitored via Google Analytics 4 to evaluate visitor journeys, popular services, and bounce rates.
• Advertising Cookies: Used by Google AdSense and Meta Pixel to display relevant service offerings to previous visitors across partner networks.

You have full authority to restrict or disable cookies through your browser settings. Disabling cookies will not hinder your ability to browse our general website pages.

8. Data Retention & International Standards (DPDP Act & GDPR)

We retain personal and transactional information only for as long as necessary to fulfill the operational purposes outlined in this policy or to satisfy statutory accounting, GST audit, and legal requirements (typically 7 years for financial records under Indian tax laws).

Your Statutory Rights

Under the DPDP Act (India) and international privacy frameworks, you are entitled to:

• Right to Confirmation & Access: Inquire whether we are processing your personal information and obtain a summary.
• Right to Rectification: Request correction of inaccurate, outdated, or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where continued retention is no longer mandated by law or active contract.
• Right to Grievance Redressal: Submit a complaint directly to our Grievance Officer regarding any aspect of data handling.

9. Information Security Measures

We employ robust industry-standard safeguards to protect data from unauthorized access, accidental loss, alteration, or disclosure, including:

• Transport Layer Security (TLS 1.3 / SSL) encryption across all web domains and API channels.
• Firewall-protected cloud database infrastructure with automated regular backups.
• Restricted internal employee access governed by strict non-disclosure agreements (NDAs).

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to accommodate technological innovations, service vertical expansions, or statutory amendments in Indian data protection laws. Updated revisions will be published immediately on this page with an updated Effective Date.

11. Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the designated Grievance Officer for iTiNdetail is:

Grievance Officer / Data Protection Desk:
Entity: iTiNdetail
Trade Name: iTiNdetail
GSTIN: 33HCDPS7231D1ZP
Address: 4/14, West Avenue, Off Station View Road,
Kodambakkam, Chennai, Tamil Nadu 600024, India.
Official Privacy Email: care@itindetail.com
Direct WhatsApp / Helpline: +91 8110096669
Corporate Website: www.itindetail.com